Welcome to Our Lapland widely known as 'Visit Lapland'. Our Lapland offers tourism services on behalf of our local partner companies based in Finnish Lapland and other arctic destinations. Our Lapland provides travel information, tips for the visitors and promote Finnish Lapland as a destination in all our platforms including social media channels. This Privacy Policy explains how Our Lapland ("we", "us", "our") collects, uses, and protects your personal information when you use our website, booking services, digital platforms, applications and all associated services. By accessing, browsing, or using any content, services of Our Lapland, you agree to comply with these terms and conditions and our privacy policy.
Our Lapland website https://www.ourlapland.fi/ is operated by Arctic Dreams Productions, Y-tunnus: 2768602-2
Responsible Person for contact:
Jasim Sarker
Phone: +358 40 3283 450
Email: info@ourlapland.fi
1. Information We Collect
Personal details (name, email, phone number, nationality, address) provided during booking any tours Payment information processed securely through third-party payment gateways (Stripe) Browsing data including IP address, browser type, and pages visited via cookies Communication records when you contact our support team
2.1 How We Use Your Information
To process and confirm tour bookings and reservations To send booking confirmations, updates, and important notices To improve our website, services, and customer experience To respond to inquiries and provide customer support To send promotional offers, only with your consent
2.2 Cancellation Policy
Each tour/activities has its own cancellations policy which are set by the respected tour operator We recommend purchasing travel insurance to cover unexpected cancellations or changes.
3. Data Sharing We do not sell or rent your personal data to any third parties. When you submit a contact or booking form, the information you provide is stored securely and used only for the customer service, reservations handling and legal obligations.
4. Cookies Our website uses cookies to enhance browsing experience, remember preferences, and analyze site traffic. You can disable cookies through your browser settings, though this may affect site functionality.
5. Data Security We implement industry-standard security measures including SSL encryption to protect your personal information from unauthorized access, alteration, or disclosure. All data is processed within the EU or under General Data Protection Regulation (GDPR) compliant safeguards.
6. Google Analytics
Our Lapland website uses Google Analytics to collect user statistics, monitor traffic, improve the service and plan marketing. You can change the settings relating to the collection of these data yourself in your Google account at https://www.google.com/settings/ads. Our Lapland is no way liable for any external services.
7. Governing Law These terms are governed by the laws of Finland. Any disputes will be resolved under Finnish jurisdiction.
7. Your Rights You have the right to access, correct, restrict or request deletion of your personal data. To exercise these rights, please contact us using the details below.
8. Changes to This Policy We may update this Privacy Policy anytime. Continued use of the site means acceptance.
9 Privacy Use of the platform is governed by our Privacy Policy.
10. Contact Us If you have questions about this Privacy Policy, please contact us using the details below.
